1. Order Cancellation

1.1 Before Dispatch:

• You may cancel your order within 12 hours of placing it, provided the order has not yet been processed or dispatched.
• To request a cancellation, please email us at [your email] or call us at [your contact number] with your Order ID.

1.2 After Dispatch:

• Once an order is shipped, it cannot be cancelled. However, you may request a return or refund under the Return & Refund conditions mentioned below.

2. Return & Refund Policy

2.1 Eligible Returns:

We accept returns only under the following conditions:
• The product received is damaged or defective.
• The wrong product has been delivered.
• The product is significantly different from its description on the Website.

2.2 Return Conditions:

• You must raise a return request within 48 hours of receiving the product.
• The product must be unused, in its original packaging, and in the same condition as received.
• Returns will be accepted only after inspection and verification by our team.

2.3 Non-Returnable Items:

• Customized or made-to-order products.
• Products that are used, altered, or damaged due to customer mishandling.
• Minor colour or design variations due to photography and screen resolution.

3. Refund Process

3.1 Refund Approval:

• Once your return is received and inspected, we will notify you about the status of your refund.
• If approved, the refund will be processed to your original payment method (credit card, UPI, net banking, etc.) within 7–10 business days.

3.2 Shipping Charges:

• In case of a return due to product defect or wrong delivery, we will bear the return shipping cost.
• For other reasons, the customer will be responsible for the return shipping charges, and these may be deducted from the refund amount.

4. Contact Information

For cancellations, returns, or refund-related concerns, please contact us at:
• Email: [email protected]
• Phone: +91-9323121531
• Address: DDA SFS Flat no. C 3/316B, Janakpuri, Pankha Road, New Delhi-110058
• Website: https://www.brass.ind.in/